Truro BID

Coronavirus Information for businesses and employees 

Update on 19 January

On 4 January, the Government announced another new, third national lockdown in response to the rise in coronavirus cases, including in Cornwall.  

Whilst some businesses have been unable to fully operate since Cornwall moved to tier 3, the full list of businesses now required to close is detailed in the Government guidance and includes:

• non-essential retail (venues can continue to operate click-and-collect).
• personal care facilities such as hair, beauty, tanning and nail salons.
• hospitality venues with the exception of providing food and non-alcoholic drinks for takeaway.
• entertainment venues such as cinemas, museums, bowling alleys.

The Chancellor has announced that businesses in the retail, hospitality and leisure sectors are to receive a one-off grant worth up to £9,000. This will be administered by Cornwall Council and details of how to apply will be available on their COVID Business Support page

Cornwall Council has received Government confirmation for new discretionary grants called the Additional Restrictions Grant scheme. This is for businesses who are not eligible for other forms of financial support but have been forced to close or are severely impacted during lockdown 3.0 from 5 January.

More details of this Additional Restrictions Grant scheme and the application form on who will be eligible will be available from Wednesday 20 January at:

Visit Truro has been updating their takeaway listings on as well as listing details of businesses that are offering online or click and collect services. Truro businesses, to be added please email them on

What Truro BID did during the first lockdown to support businesses and the wider economic recovery of the city:

Business support

  • Offered BID levy payers a free webinar about GDPR and trading online.
  • Stayed informed and responded to business queries about the grants and loans via email and phone. 
  • Continued to post content to support and inform businesses regularly in social media and via the weekly e-newsletter, including directing businesses to Government Guidance.
  • Directed businesses to the Growth Hub survey about the impact of Coronavirus on business - results shared with Government to help inform business support measures. 
  • Had online meetings with MP Cherilyn Mackrory to discuss Government initiatives and matters facing businesses.
  • Took part in regular online meetings with other BID across the South West to understand best practise and what other BIDs were doing.
  • Attended Pydar Street Regeneration stakeholder meetings.
  • Had representation at the Truro Town's Deal meeting.


  • Worked with Visit Truro to support Truro businesses still trading during the lockdown by producing an online list of traders at which was also promoted on social media.
  • Used our public facing social media sites to promote businesses still trading during lockdown. These are Truro Super Saver Monday, where during the coronavirus outbreak we've promoted businesses in the Super Saver Monday scheme still trading (rather than promoting £5 deals) and Truro Trend to promote Truro's fashion retailers trading online.
  • Responded to a number of media queries, resulting in media coverage about Truro in Cornwall Live and Truro Nub News. Including a Cornwall wide article about reopening plans.
  • Proactively contacted many businesses (via phone and email in April) who were eligible for the small business grants to check in with them and see if they'd received them.


  • Took part in bi-monthly Truro Safe virtual meetings to represent the Shopwatch Group and specifically businesses open during Lockdown.
  • Part-funded the floral hanging baskets delivered by Truro City Council to improve the city's environment.
  • Along with the Mayor of Truro, put pressure on Cornwall Council and Cormac to progress the Boscawen Street works so they restarted w/c 24 May.

During the first lockdown and to support businesses reopening, we created pages to keep BID levy payers and other Truro businesses informed with COVID advice for different sectors:

We also put together the business support page which is frequently updated. We recognise this year has been challenging and we want to support businesses how we can.

To see what Truro BID has done to support businesses and the wider economic recovery of the city during the reopening phase from June to November see our reopening phase page.