Truro BID

Coronavirus Information for businesses and employees

Page updated on 23rd September

On 22nd September the Government announced a number of changes to address rising cases of coronavirus in England which affect businesses, including from 24th September:

  • Businesses selling food or drink (including cafes, bars, pubs and restaurants) and others including social clubs, casinos, bowling alleys, must be closed between 10pm and 5am. This will include takeaways but delivery services can continue after 10pm
  • In licensed premises, food and drink must be ordered from, and served at, a table.
  • Customers must eat and drink at a table in any premises selling food and drink to consume indoors, on site.
  • Businesses will need to display the official NHS QR code posters so that customers can ‘check-in’ at different premises using this option as an alternative to providing their contact details once the app is rolled out nationally.
From 28th September:
  • Businesses and organisations will face stricter rules to make their premises COVID Secure: 
    • A wider range of leisure and entertainment venues, services provided in community centres, and close contact services will be subject to the COVID-19 Secure requirements in law and fines of up to £10,000 for repeated breaches.
    • Employers must not knowingly require or encourage someone who is being required to self-isolate to come to work.
    • Businesses must remind people to wear face coverings where mandated.
For the full details see the Government News Story.

We've created pages to keep BID levy payers and other businesses in Truro informed with the advice and information connected to coronavirus for different sectors as follows:

During Lockdown we also put together and constantly updated our business support page. We recognise this is a challenging time and we want to support businesses how we can.

What Truro BID did during lockdown to support businesses and the wider economic recovery of the city:

Business support

  • Offered BID levy payers a free webinar about GDPR and trading online.
  • Stayed informed and responded to business queries about the grants and loans via email and phone. 
  • Continued to post content to support and inform businesses regularly in social media and via the weekly e-newsletter, including directing businesses to Government Guidance.
  • Directed businesses to the Growth Hub survey about the impact of Coronavirus on business - results shared with Government to help inform business support measures. 
  • Had online meetings with MP Cherilyn Mackrory to discuss Government initiatives and matters facing businesses.
  • Took part in regular online meetings with other BID across the South West to understand best practise and what other BIDs were doing.
  • Attended Pydar Street Regeneration stakeholder meetings.
  • Had representation at the Truro Town's Deal meeting.


  • Worked with Visit Truro to support Truro businesses still trading during the lockdown by producing an online list of traders at which was also promoted on social media.
  • Used our public facing social media sites to promote businesses still trading during lockdown. These are Truro Super Saver Monday, where during the coronavirus outbreak we've promoted businesses in the Super Saver Monday scheme still trading (rather than promoting £5 deals) and Truro Trend to promote Truro's fashion retailers trading online.
  • Responded to a number of media queries, resulting in media coverage about Truro in Cornwall Live and Truro Nub News. Including a Cornwall wide article about reopening plans.
  • Proactively contacted many businesses (via phone and email in April) who were eligible for the small business grants to check in with them and see if they'd received them.


  • Took part in bi-monthly Truro Safe virtual meetings to represent the Shopwatch Group and specifically businesses open during Lockdown.
  • Part-funded the floral hanging baskets delivered by Truro City Council to improve the city's environment.
  • Along with the Mayor of Truro, put pressure on Cornwall Council and Cormac to progress the Boscawen Street works so they restarted w/c 24 May.

To see what Truro BID has done to support businesses and the wider economic recovery of the city during the reopening phase see our home page.