Truro BID

Coronavirus Information for businesses and employees

Page updated on 15th July
These pages have been created to keep BID levy payers and other businesses in Truro informed with the advice and information. We recognise this is a challenging and we want to support businesses how we can.  

Reopening of Truro

For detailed plans of reopening to coincide with the reopening of non-essential retail see our page on Plans for reopening of Truro.

Non-essential retailers have been able to re-open since 15th June, provided they met COVID-19 secure guidelines. Please see our Reopening of non-essential retail page for details.

For social distancing guidance for retailers see our page which provides guidance from The British Retail Consortium.

If you own or run a restaurant, café, pub, hairdressers or barbers in Truro see our reopening hospitality and hairdressing page.

Please wear a face covering before entering posters

We've worked with Visit Truro and produced more social distancing posters for shop windows with the message please wear a face covering before entering. There are three options poster one, poster two and poster three which can be printed off. These are in addition to the posters in the businesses support section below (under reopening phase).  

What Truro BID has done to support businesses and the wider economic recovery of the city:

Throughout lockdown we did the following...

Business support

  • Offered BID levy payers a free webinar about GDPR and trading online.
  • Stayed informed and responded to business queries about the grants and loans via email and phone. 
  • Continued to post content to support and inform businesses regularly in social media and via the weekly e-newsletter.
  • Directed businesses to the Growth Hub survey about the impact of Coronavirus on business - results shared with Government to help inform business support measures. 
  • Had online meetings with MP Cherilyn Mackrory to discuss Government initiatives and matters facing businesses.
  • Took part in regular online meetings with other BID across the South West to understand best practise and what other BIDs were doing.
  • Attended Pydar Street Regeneration stakeholder meetings.
  • Had representation at the Truro Town's Deal meeting.

Marketing

  • Worked with Visit Truro to support Truro businesses still trading during the lockdown by producing an online list of traders at www.visittruro.gov.uk which was also promoted on social media.
  • Used our public facing social media sites to promote businesses still trading during lockdown. These are Truro Super Saver Monday, where during the coronavirus outbreak we've promoted businesses in the Super Saver Monday scheme still trading (rather than promoting £5 deals) and Truro Trend to promote Truro's fashion retailers trading online.
  • Responded to a number of media queries,resulting in media coverage about Truro in Cornwall Live and Truro Nub News. Including a Cornwall wide article about reopening plans.
  • Proactively contacted many businesses (via phone and email in April) who were eligible for the small business grants to check in with them and see if they'd received them.

Environment

  • Took part in bi-monthly Truro Safe virtual meetings to represent the Shopwatch Group and specifically businesses open during Lockdown.
  • Part-funded the floral hanging baskets to improve the city's environment
  • Along with the Mayor of Truro, put pressure on Cornwall Council and Cormac to progress the Boscawen Street works so they restarted w/c 24 May.

During the reopening phase so far we've done the following...

Operations

  • Been working with Visit Truro and Truro City Council on the initial Truro reopening plan and implemented the detailed reopening plan on temporary pedestrianisation in parts of the city which aims to give customers reassurance to return to the high street. 
  • Along with Truro City Council placed 91 social distancing signs across the city centre including: 'Welcome Back to Truro' and 'Please Keep a Safe Distance Apart' and 'Please Keep Left Sign'.

Business support

  • Been directing businesses to the relevant Government Guidance for their sector.
  • Been directing businesses to free webinars to help businesses operate safely during COVID-19 organised by Cornwall Council's Business Regulatory Support service.
  • Been actively helping businesses to co-ordinate potential queues by spraying social distancing markers on the pavement. 
  • Signposted businesses to downloadable social distancing posters which can be displayed on premises windows or instore. These are: We are open, Please wash your hands regularly, Please pay by contactless where possible and Signs to help manage queues
  • Been asking businesses about how trading has been going.
  • Along with the Mayor of Truro, requested free parking or a free parking window from Cornwall Council.
  • Initiated a Truro Traders meeting to engage with more businesses about various matters in the city centre.
  • Continued to attend Pydar Street Regeneration stakeholder meetings.
  • Continued to represent the interests of the business community via the Truro Town's Deal.

Marketing

  • Achieved media coverage to promote Truro reopening on BBC Radio Cornwall (listen here 47 minutes in), Pirate FM and Cornwall Live
  • Been working with Visit Truro to produce online details of retail businesses reopening and hospitality businesses reopening which have been promoted on social media.
  • Posted on our public facing social media sites to promote businesses reopening - on Truro Super Saver Monday, where we've promoted businesses in the Super Saver Monday scheme still trading (rather than promoting £5 deals) and Truro Trend to promote Truro's fashion retailers reopening.
  • Used our advertising space at Three Spires Medical Centre and on the Park and Ride to communicate that Truro has reopened. 
  • Asked the businesses signed up to the Super Saver Monday scheme prior to Lockdown about their thoughts on continuing the scheme (possibly now after the Eat Out to Help Out scheme finishes).
  • Started considering ways to support businesses signed up to the Eat Out To Help Out Scheme.
  • Supplied information to BBC Spotlight for a feature on shops reopening a month on.

Environment

  • Continued to take part in bi-monthly Truro Safe virtual meetings to represent the Shopwatch Group.
  • Actively requested additional police cover on behalf of the Shopwatch Group to tackle anti-social behaviour resulting in Inspector Rick Milburn achieving 500 more man hours and an additional, full time permanent Neighbourhood Beat Manager.
  • Supplied bunting to brighten up Lemon Street market.
Our current objective is to help to customers feel reassured about coming to Truro and supporting businesses to implement safe social distancing measures, so that people when people come to the city they will feel reassured to return. Please get in touch if you need some support by emailing: alun.jones@trurobid.co.uk.