Truro BID

During spring 2020 our planned events including Children’s Day, Easter Makers Market and City Clean Up were unable to go ahead due to Lockdown 1.0.  

However, Truro BID provided alternative services
during Lockdown 1.0 to support businesses and the wider economic recovery of the city:

Business support

  • Offered BID levy payers a free webinar about GDPR and trading online.
  • Stayed informed and responded to business queries about the grants and loans via email and phone. 
  • Continued to post content to support and inform businesses regularly in social media and via the weekly e-newsletter, including directing businesses to Government Guidance.
  • Directed businesses to the Growth Hub survey about the impact of Coronavirus on business - results shared with Government to help inform business support measures. 
  • Had online meetings with MP Cherilyn Mackrory to discuss Government initiatives and matters facing businesses.
  • Took part in regular online meetings with other BID across the South West to understand best practise and what other BIDs were doing.
  • Attended Pydar Street Regeneration stakeholder meetings.
  • Had representation at the Truro Town's Deal meeting.

Marketing

  • Worked with Visit Truro to support Truro businesses still trading during the lockdown by producing an online list of traders at www.visittruro.gov.uk which was also promoted on social media.
  • Used our public facing social media sites to promote businesses still trading during lockdown. These are Truro Super Saver Monday, where during the coronavirus outbreak we've promoted businesses in the Super Saver Monday scheme still trading (rather than promoting £5 deals) and Truro Trend to promote Truro's fashion retailers trading online.
  • Responded to a number of media queries, resulting in media coverage about Truro in Cornwall Live and Truro Nub News. Including a Cornwall wide article about reopening plans.
  • Proactively contacted many businesses (via phone and email in April) who were eligible for the small business grants to check in with them and see if they'd received them.

Environment

  • Took part in bi-monthly Truro Safe virtual meetings to represent the Shopwatch Group and specifically businesses open during Lockdown.
  • Part-funded the floral hanging baskets delivered by Truro City Council to improve the city's environment.
  • Along with the Mayor of Truro, put pressure on Cornwall Council and Cormac to progress the Boscawen Street works so they restarted w/c 24 May.

Operations

  • We worked with Visit Truro and Truro City Council on the initial Truro reopening plan on temporary pedestrianisation in parts of the city which aimed to give customers reassurance to return to the high street. This followed Government Guidance on reopening towns. 

During Lockdown 1.0 to support businesses reopening, we created pages to keep BID levy payers and other Truro businesses informed with COVID advice for different sectors:

We also put together the business support page. We recognise the pandemic is challenging and we want to support businesses how we can. 

We've been continuing to support businesses and the wider economic recovery of Truro since Lockdown 1.0. For details see our specific webpages: