Truro BID

Truro BID is Renewed for its Fourth Term 2022-2027

We're delighted that Truro BID has successfully renewed for a fourth term which will begin on the 1st of October 2022.  
Of those businesses who voted in the postal ballot, 85% voted yes to renewing Truro BID. As well as the 'yes' vote, Truro BID met the second test achieving 87% of the total rate able value of all the votes cast. The ballot results were higher than in the third term.  
Our renewal means that we can continue to to deliver our projects and services which include: 
  • installing and funding the annual City Centre Christmas Lights and delivering many of Truro's Christmas events and activities, as well as the popular Children's Day event. 
  • enhance the shopping environment by installing and funding the annual colourful summer bunting, organising 'City Clean Up events and co-funding he city's annual floral hanging baskets which are delivered by Truro City Council. 
  • supporting businesses who experience anti-social behavior and shoplifting via the Shopwatch scheme and DISC online reporting system, as well as funding selected extra security and police hours at peak times.
We can also now implement our new initiative to provide a safer environment and help tackle anti-social behaviour by employing an additional security resource throughout the year, via security staff or a dedicated police officer. The press release announcing our renewal can be found here


Truro BID will come to the end of its current term on 30th September 2022. 

Since 2007, Truro BID has successfully delivered projects and services that businesses have identified as priorities and has continued to do so throughout the pandemic, supporting the town through a challenging time for us all. For further information on what has been delivered see the Truro BID Achievements

Truro BID would like to thank all businesses and other partners in the City for the time and support they have given over the past five years which have enabled these initiatives to be successfully delivered.

In February, Truro BID consulted widely with circa 380 businesses in the City and with head offices addresses where appropriate. 54% of those businesses engaged in the consultation through relaying their feedback in person or by completing the fourth term questionnaire (view the Truro BID Renewal Consultation Document and Truro BID Renewal Survey).

Under BID legislation, Truro BID can continue for a further five years from 2022 – 2027 subject to a new business plan being published and a ballot being held. 

Fourth Term Business Plan

Our fourth term business plan has been shaped by the views of our levy paying businesses. All eligible levy payers within the BID boundary has received a hard copy or virtual copy of the Truro BID Fourth Term Business Plan during May 2022.

Please read through this business plan, taking note of what’s new for BID 4, how Truro BID intends to work in partnership and their vision, aims and objectives, all informed by our business community. To read what businesses in the town think about Truro BID, scroll further down this page.

Truro BID will generate over £1.6m of funding over the five-year term and additional contributions from statutory partners, stakeholders, grant funders and other sources will boost the investment that Truro BID can utilise to support its levy payers.

Ballot Details

The notice of ballot was issued on 23rd May 2022 and ballot papers was sent out on 6th June 2022 for the 28-day postal ballot. All votes were received by Cornwall Council on or before Thursday 7th July 2022 at 5pm. The person entitled to vote may appoint someone else to vote on his or her behalf (a proxy). An application can be made by downloading the proxy form.

Thank you to businesses who were minded to to vote YES to Truro BID continuing for a fourth term. This will support businesses to work together to ensure our town remains vibrant, well connected and well presented, and enable us to introduce a security resource to help tackle crime and anti-social behaviour.

If you do have any questions about the BID email us on or call Alun on 01872 273999 or 07835 310886. Thank you for your contribution and for being part of an exciting future for Truro.

Renewal Timeline

December 2021
Early survey of a cross section of levy payers to help inform our wider consultation

February 2022
Consultation document sent to approximately 380 levy paying businesses

March to April 2022
Consultation results analysed and business plan written and designed for the fourth term of Truro BID

April 2022
Formal letter to Cornwall Council to hold ballot

May 2022
Business plan available to all levy payers and notice of ballot published

June 2022
Ballot papers sent out on or around Monday 6th June 2022 signifying the start of the 28-day postal ballot

July 2022
Close of ballot on Thursday 7th July 2022 at 5pm with result notified on Friday 8th July 2022

1st October 2022
The fourth term of Truro BID begins

Testimonials from Truro businesses

‘All BID projects have been beneficial. We welcome support to deal with anti-social behaviour and to bounce back from the pandemic. Safer streets, great events and marketing, all make Truro a safer & more attractive destination’ – Linda White, Managing Director, Scentstore, Cathedral Lane

‘I feel the funding for security would make sense for the city, offering reassurance to residents and customers. Businesses and customers need to feel safe when in the city, if people can't feel safe they simply won't come and they will just go to online shopping.’ Dan Kimber, Manager, Sports Direct 

Anti-social behaviour and shop lifting have a damaging effect on Truro's footfall.  I feel strongly that funding for police or a security presence must be the most important issue for our retailers and customers. Safety, security and the environment is the most important theme for us.’ Mark Roberts, Manager Co-Op  

‘Truro BID has provided an excellent level of support, especially during the pandemic, to ensure the people of Cornwall continue to have access to the crucial services Truro provides.’ Joel Martin, Assistant Manager, Vision Express

“Visitor safety is fundamental in retaining and attracting additional footfall. If late afternoon/evening hospitality proposition is a focus for the BID moving forward, it must go hand in glove with a sharpened and visible, safety proposition.  In addition to this, student population with disposable income could kickstart the night-time economy. If the BID, can tap into that audience, the benefits for businesses would be significant.” John Wearne, Manager Marks and Spencer 

‘Truro BID definitely makes Truro a more vibrant and attractive place for residents and visitors through its events and promotional activities. Truro City Council is keen to work with the BID pooling resources to provide a "joined up" approach to both events  and street security involving foot patrols and CCTV coverage.’ Roger Gazzard, Town Clerk, Truro City Council

‘Truro BID has delivered some great projects including marketing the city and the flowers which have been brilliant. Love ‘Our Great Little City’ – Richard Baker, Managing Partner, Stephens Scown, Malpas road

‘Having the Truro BID funded DISC system in place to communicate through and report issues to the police is fantastic. Fully support Truro BID applying more resources to addressing anti-social behaviour in the next term. We want our staff and customers to be safe in our city and whilst visiting our store. Events that the BID has delivered including Children’s Day have really increased footfall’ – Jo Vincent, Store Manager, Smiggle, King Street

‘The work the BID team did to help Truro safely reopen was really helpful. We particularly appreciated the queue markings outside our store on Lemon Quay which helped manage crowds and keep people safe. Totally support a clean and safe environment which creates positivity and return visits to Truro’ - Chris Philcox, Store Manager, Primark, Lemon Quay

‘Truro BID has delivered successful projects including signage, Christmas and the return of market events. The BID team do a great job and I am delighted to continue to support where I can’ – Alex Tullett, Director, Old Grammar School, St Marys Street

‘Holding events in the city is so important since it makes Truro a destination for shoppers both mid-week and at weekends. Often the public will choose Truro as a destination to shop based on what else is happening during the week. For our business, the antiques market on Lemon Quay has proven beneficial during the latter stages of the pandemic in 2021’ – Jonathan Vickers, Regional Manager, Bonhams, Lemon Street

‘I fully support what Truro BID is doing and the last Christmas experience was great with high footfall. We need to do all we can do to encourage people to shop in person in Truro to provide a year-round experience, which is worth the travel and parking costs. Focussing on addressing the anti-social behaviour issues to ensure Truro is a welcoming and safe place to visit is critical to this’ - Jennie Crowhurst, Owner, Pennyworths, High Cross

‘The festive activities and lights make a huge difference to the look and feel of Truro. I hope Truro BID working with partners can transform Truro into an exciting place to live, visit and work’ – Jonathan Morton, CEO, Royal Institution of Cornwall, River Street

‘Events in all parts of the city would be welcome to drive footfall to the quieter streets. Being a late-night venue, we support measures to tackle anti-social behaviour’ – Ellie Pitt, Proprietor, William IV, Kenwyn Street

'Ensuring Truro offers a distinctive visitor experience is key to encouraging people here. Truro BID’s lobbying resulted in car parking charges rising in line with inflation rather than the high price hike that was originally proposed. The free parking in the late afternoon has definitely helped trade.' - Sarah Millbank, Director, Truro Fabrics, Calenick Street

Services provided by statutory organisations

As detailed on page 21 of the Truro BID Fourth Term Business Plan, services provided by statutory organisations within Truro that have a correlation to the projects that the BID will deliver have been documented and can be seen below. The purpose of this is to ensure that Truro BID is adding value to current service provision and supporting businesses rather than replacing or duplicating existing services.